The customer support that you can receive from your cloud web hosting company is really important, no matter if you have pre-sales questions and you are not a client yet, or you've got some technical issue with an existing account. Timely and correct info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual hosting supplier and not from a reseller. When you acquire a hosting account through a company that doesn't own its servers and it cannot access them directly, it's quite possible that you will wait for a couple of days to have a response to any question, which means that your sites may stay offline for a long time. However, a company that offers various ways of communication and has a technical support crew available any time will assist you to right away and help you limit or completely avoid any downtime and possible losses.
24/7 Customer Support in Cloud Web Hosting
The customer and technical support services for all our cloud web hosting packages are twenty-four-seven, which means that you can forget all about waiting for a couple of days in order to receive assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an e-mail message. In case you currently have an account, you'll be able to open a support ticket on top of the other three methods of communication. You're able to select the best way to contact us depending on where you are or what kind of equipment you use. We are able to help you for almost any webhosting-related question that you may have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a ticket, but even then the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you obtain a semi-dedicated server account from us since we have telephone and online chat support for pre-sales, billing and basic queries. Our agents can help you choose the right plan or give you details about our servers, in order to verify whether the system requirements for your web sites are met. If you're an active customer, you'll also be able to get in touch with us through email or via our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We warrant that whenever you use any of these two ways of communication, you'll receive an answer within no more than an hour and that’s 24/7, including weekends and official holidays. In case you have used the web hosting services of other companies, even large ones, you will be able to compare the response time since it ordinarily takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Servers
Every single VPS server package that we provide comes with 24/7 customer and tech support, which means that in case you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us at any moment, even holidays and weekends. For your convenience, we provide different ways of communication - telephone support with several local numbers globally, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues as it is easier to monitor what is going on. The maximum warranted reply time for all the e-mail messages and tickets is 1 hour, however it hardly ever takes that long to get help. In case you add the Managed Services upgrade that we supply, our administrators can also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server from our company, you can get in touch with us anytime using various channels and the max time that you will have to wait for a reply is approximately 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we will assist you with anything related to the apps that are pre-installed on the server. To contact us about a technical issue, you're able to open a support ticket via the Help section of your billing Control Panel or you could send us an email. If you have any kind of basic questions or you'd like to know more about our website hosting solutions before you order, you can also employ our live chat or you could call one of the local numbers that we have in various countries around the globe. When you're looking for assistance with third-party software that you are unable to set up or run efficiently, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.