Though this is not the mainaspect for you to recognize a trustworthy cloud web hosting company from a bad one or a reseller from an actual provider, being able to call and talk with a live person is an indicator that you are not dealing with a one-person firm and that you'll be able to reach somebody any time you're looking for support. The telephone support for web hosting services may range from general to experienced, thus the issues which can be resolved with a call differ based on the company. In the general case, these matters are more basic and include billing or first level tech issues as more difficult issues often need a support ticket where both you and the administrators can follow the proceedings with a specific issue. However, the option to phone call your service provider will save you a lot of time and efforts for the countless small issues that may eventually show up at the time you manage your hosting account.
Phone Support in Cloud Web Hosting
If you choose to purchase one of our cloud web hosting, you can contact our support team via phone for 14 hours a day. We will help you select the perfect plan for your web sites because we realize that it is better to discuss this kind of issues with a live person. In case you already have an account, we will assist you with your sales/billing questions and general issues, even with some technical problems that do not require a long time or escalation to an administrator since it'll be better to open a support ticket for time-consuming problems in order to have all the correspondence in one place. We now have phone numbers in the United States, the UK and Australia, so you will be able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
Any time you want more details for the Linux semi-dedicated hosting plans that we offer, you are able to call one of the three support phone lines we have around the world - in the United States, the UK and Australia. Thus, you are able to check ahead of time whether our services are suitable for your sites. In case you are already our client and you own a semi-dedicated account, you can get in touch with us over the phone for fourteen hours every day about any kind of billing or common queries. For entirely tech problems you'll need to take advantage of our ticketing system to contact our technical support as someproblems just require additional time to be resolved, still we will help you on the phone with lots of minor technical problems as well, saving you efforts and time.