In case you have a site, a problem could always show up and it does not necessarily need to be connected to the web hosting service itself. For instance, something may go wrong when you bring an Internet app up to date or some critical content could be edited or erased mistakenly. Irrespective of what the essence of the problem might be, you’ll need to touch base with the respective support team and request them to restore a backup or to assist you in fixing the problem that you are facing. How fast they’ll do that will predetermine the span of time that your websites will be offline. For given sites like community websites or e-shops, a continual downtime duration can often mean lost visitors and money. That being said, it is exceptionally important that you use the services of a company that provides not only a very good customer care service, but also a prompt one.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reply time for any ticket that you submit or any email that you send is only 1 hour, even in case you contact us on weekends and public holidays. Whatever the essence of your inquiry or issue may be, we’ll lend you a hand right away and will give you the required information to troubleshoot any problem with your websites. The real response time commonly doesn’t surpass fifteen-twenty minutes, which suggests that you can just forget about waiting for hours and hours on end to get an issue fixed or what’s even worse than that – waiting all day only to receive a response that more information is needed while nothing is fixed. We’ll offer you assistance in a well-timed fashion simply because we know how invaluable time can be in the dynamic electronic age. The 1-hour response guarantee applies to any billing or technical query that you might have connected to our cloud web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client service staff reps are available at all times and they’ll respond to any ticket that you send from the hosting Control Panel within only 1 hour. The response time is guaranteed no matter if you’ve got a general enquiry associated with your semi-dedicated server or you bump into a problem and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 24 hours a day, 7 days a week to handle any technical, billing or general issue. If you get in touch with us about anything that is within our power, we will sort it out before we reply to you, which means that you will not have to wait around for hours or even days while the problem lingers. In case there’s something that you have to do on your end, we will supply you with the needed info – what workable solutions to try, what actions to take, etc.