A live chat is a real-time way of communication between a web hosting company's support team and its clients. It is an efficient way to get some information about the hosting services or have some issue resolved as you're speaking with a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the low chance of errors when you exchange data such as usernames or domain names, the quicker response time since the communication is live and the fact that you do not have to stay on the chat all the time - you can do another thing while the agent examines the issue involved. Also, you can become a part of a live chat room from any computer which is connected to the world wide web, avoiding the telephone rates that you'll have to pay if you are calling to another country.
Live Chat Support in Cloud Web Hosting
As we believe that a great number of issues are quickly resolved if you speak to a live person, we provide a live chat service for all of our prospective and existing customers. Our chat is accessible every single day and our customer care agents will assist you with a wide range of questions and problems. If you are not our customer yet, you'll be able to learn more about our cloud web hosting packages and the hosting platform in general in order to be certain that your websites will operate effectively on our servers. In case you already have an account and you have some questions or you experience any kind of problems with any of our solutions, you will be able to get in touch with us through our live chat and we will provide the required information or help you troubleshoot the issue. You will need to open a trouble ticket for certain troubles which need more time or the expertise of a sysadmin, still for a lot of common problems you will get help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is available to all of our potential and present clients. In case you are searching for a new website hosting account, you can chat in real time to one of our agents and obtain more information about our Linux semi-dedicated hosting plans in order to select the optimal package for your sites. If you already own an account with us, we will be able to assist you in a timely manner with general, billing and first-level techissues. Although sometimes you will have to open a support ticket because there're things that can't be resolved on the live chat, we can assist you with various basic jobs, for instance installing an email account in an email client or forwarding one domain name to another one. Thus, you'll receive prompt support and you will save a lot of time.