Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Solution Guarantee

  • Each ticket that you submit to the technical assistance Dept will be attended to within less than 1 hour. The general requests will be resolved right away. However, if the support inquiry you have sent calls for some help from a qualified administrator, we are going to forward the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Top–class Client Assistance Service

  • We’ll be on line for you 24 hours a day to provide you with information and client support as well as to aid you with any difficulty that you might have as you are maintaining your virtual server. We’ll support you with all pre–installed programs, like your Operating System, server admin panel (based on the VPS type) and the Website Control Panel produced solely by our developers.

  • Intuitive help center

  • An Informative Help Section

  • A complete and consistently updated article base is integrated into our in–house built Website Control Panel. It offers quick tips on how to execute all the fundamental web site management tasks. The Help area includes comprehensive how to articles and reviews and step by step video training. You can gain access to the Help area by pressing the Help or Video buttons in the right side of each Control Panel section.