Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • All your support requests will be dealt with in no more than 60 minutes after the ticket or email is received. If your case requires further assistance from an admin, we will direct the support ticket or the e–mail to the person in charge, without delay and will leave a note to notify you that more time will be needed for discovering the best solution. And if you make use of the Managed Services package, any of the server administration services included there will be executed whenever you desire.

  • Top quality support service

  • A Top–Quality Help Desk Service

  • We’ll be available to you 24x7 to reply to any enquiries that you may have with regard to our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also require help handling server management tasks, you can have a glance at our Managed Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation services

  • Intuitive help center

  • An Intuitive Help Area

  • Our Website Control Panel was installed by default for each dedicated web hosting plan. Among its features is a very useful integrated knowledge base that will walk you step by step on all the actions that you can perform. The majority of educational articles also video versions that demonstrate all the operations that you can perform in a highly illustrative manner. You will find the help articles and the video tutorials in the upper right corner of each Website Control Panel section.