Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our company offers a 1–hour answer warranty with all of our cloud web hosting packages, which means that each individual help question you send will undoubtedly be replied to in only 1 hour max. Our support company members have been trained to very quickly solve any situation and to provide you with on time guidance on any situation that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is offered by a team of educated professionals which are able to answer to your query promptly. You can easily communicate with the tech support crew by starting a help and support ticket from your Website Control Panel or by posting us an e–mail message. On business days, you may also contact us on the phone or make use of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Pivad Design has integrated a huge information base into the Control Panel to help you receive valuable step by step details any time. Each part of the Control Panel has its own contextual guide area displaying a group of how–to content articles. We have also organized video tutorials to offer you with a better idea of the best way to carry out any presented job.