There are several ways to touch base with the hosting company whose services you are using, but the one that you will always find no matter which company you select is a support ticket system. It’s the easiest form of correspondence for a variety of reasons. In the event that no help desk support staff representative is available at the moment and they’re all busy, a phone call may not be replied to, but a ticket will always be received. In addition, you can copy and paste large bits of information without needing to worry about typos, and in case a specific problem requires more time to be resolved or a number of replies must be exchanged, all the info will be in the very same place, so either party can always see the comments left by the other one. The negative side of using tickets to touch base with your web hosting provider is that they are usually separate from the web hosting platform, which suggests that if you have to provide information or to adhere to directions, you’ll need to use no less than 2 separate interfaces and this number might rise in case you desire to manage a couple of domain names. Plus, lots of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting include an integrated trouble ticket system, which is an indivisible part of our custom-built Hepsia Control Panel. Unlike other comparable tools, Hepsia will allow you to manage everything associated with the hosting service itself in one place – payments, website files, e-mails, trouble tickets, etc., avoiding the need to go through different admin dashboards. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with just several clicks of the mouse without the need to sign out of your Control Panel. In the meantime, you may select a category and our system will offer you a variety of help articles, which will supply you with additional info and which may help you fix any specific problem before you actually send a ticket. We guarantee a response time of no more than 60 minutes, even in case it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting plans, was designed with the belief that you should be able to manage everything associated with your semi-dedicated account in one single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a query or experience a complication, you can touch base with our tech support team representatives right away without having to sign in to some other system. You can browse through your website files or check different settings in your account while posting a new ticket or reading the reply to an older one. If you have tons of tickets and you would like to track down a specific one, you can take advantage of the clever search option, which is available in the Help section of the Control Panel. We guarantee that you will obtain a reply in no more than 1 hour irrespective of the nature of your inquiry or problem.