A lot of users who begin using their first web hosting account, or change companies, typically have enquiries in regards to how certain operations are carried out or run into obstacles when setting up different things, including emails, website settings, and so on. That is the reason why, a lot of providers have compiled documentation with the most popular questions and issues in order to help their clients receive information quickly and easily. As a result, the technical support staff members can spend more time on actual issues that some customers may be experiencing, as the solution for the smaller things will already be available on the Internet and clients can resolve them without getting in touch with the help desk staff. Having in-depth documentation is extremely important, especially for new clients with no prior experience at all, since the hosting service entails heaps of features and many people can become confused about what action to take. A good knowledge base can both help you accomplish the operations that you want and become aware of how the web hosting service works as a whole.
Extensive Online Documentation in Cloud Web Hosting
All cloud web hosting that we’re offering include a detailed knowledge base where you can find all you need to know about your hosting account. Whether you are intending to set up a brand new MySQL database, to redirect a domain name using an .htaccess configuration file or to set up an e-mail address on your personal computer or mobile phone, you can simply read our step-by-step help articles and all the info that you require will be there. When you go to a particular section of your Hepsia hosting Control Panel, you’ll see articles that are related to the functions that can be accessed through it. In case you would like to see the entire article collection and get informed about all the functions that Hepsia offers, or only to read generic info about the web hosting service, you can browse through the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve done our very best to cover any challenge that you could come across, but if you do not find the information that you need, you can always get in touch with us, as our customer service staff is on duty 24/7.
Extensive Online Documentation in Semi-dedicated Servers
We’ve prepared a comprehensive knowledge base for all our current and future clients, so in case you buy a semi-dedicated server plan through our company, you will be able to find any info that you are searching for at any time. We have a large number of educative articles, which will help you better understand what’s going on in your account – "What is PHP?" and "What are file access permissions?" are simply 2 instances. Our exhaustive tutorials will help you do anything you need – extract files from an archive, import a MySQL database, redirect a domain name, etc. Besides, we also have troubleshooting guidelines, which will permit you to discover what induces a given problem and the potential solutions for it. If you can’t send e-mail messages or your domain name returns an HTTP 500 error message, for example, you can resort to our knowledge base and fix the problem instantaneously. The articles can be accessed through any Control Panel section, as well as through the dedicated Help section.